Exchanges and refunds
Last updated: November 2026
We want you to be happy with your purchase. Because we sell digital files, the rules below explain how exchanges and refunds work.
Time limit
You may request an exchange or refund within 7 calendar days of purchase by writing to [email protected] and including the email used on the order.
How we resolve it
If the file is defective or the pack does not match what was advertised, we will fix it, exchange it for another pack, or refund the amount, at your choice. If you simply changed your mind, we will review the request in good faith within the same time limit.
Consumers in the European Union and the United Kingdom
Digital content is delivered immediately after payment. By starting the download, you agree to the immediate performance of the contract and acknowledge that this ends the statutory 14-day right of withdrawal. Defects and lack of conformity remain covered.
Subscription club
You may cancel your subscription whenever you like, and future charges will stop. Monthly fees already paid whose credits have been used are non-refundable. If no credit from the period has been used, request a refund within 7 days of the charge.
How the money is returned
Refunds are issued to the same payment method used for the purchase. The time it takes for the amount to appear depends on your bank or card issuer.